If you are experiencing trouble accessing FACTS,

FIRST:
    Check your PIN number for accuracy.
    Your PIN number is your 6 digit birthdate.
    (Example: If you were born January 1, 1979, your Pin # is 010179)
SECOND:
    Check your student identification number
    Your student identification number is your 9 digit Social Security Number.
THEN: NOTE: Response time will take approximately 3 business days.

IMPORTANT:
Please include in your e-mail:
  • your full name
  • Social Security Number
  • birthdate
  • home phone number